Coronavirus Update

Coronavirus Update

How Pacific Werribee is responding to the COVID-19 situation. 

COVID-19 Updates

As we navigate COVID-19 together, here’s our commitment to you.

Community notice | 13 September 2021 

We wish to advise that individuals who recently visited stores within Pacific Werribee have now been confirmed to have COVID-19. As a result, COVID-19 exposure sites have been identified at the Centre.   

Tuesday 31 August  

  • Woolworths between 6:15pm and 7:30pm (Tier 2 exposure site)  

Saturday 11 September 

  • Australia Post between 9:00am and 10:00am (Tier 2 exposure site) 

If you have visited a Tier 2 site during the relevant times, you should get tested immediately and quarantine until a negative result is received.  

These retailers are being guided by DHHS in their response and are sending staff members home to be tested and have cleaned the store. 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.  

Please visit https://www.coronavirus.vic.gov.au/exposure-site for more information on this evolving situation.   

The Victorian Government has announced that the current lockdown will be extended until 70% of Victorians receive their first dose of the vaccine, which is expected to be around 23 September 2021.

Community Health and Safety Notice | 24 August

We wish to advise that DHHS have confirmed that individuals who recently visited or worked at stores within Pacific Werribee have now been confirmed to have COVID-19. As a result, COVID-19 exposure sites have been identified at the Centre.

Monday 16 August

  • Schnitz between 3:00pm and 10:30pm (Tier 1 exposure site)
  • 1st Floor Car Park from 2.50pm to 3.20pm and 10.00pm to 10.30pm (Tier 2 exposure site)

Tuesday 17 August

  • Schnitz between 9:00am and 10:30pm (Tier 1 exposure site)
  • Soul Origin from 8.40am to 9.10am (Tier 2 exposure site)
  • Sushi Jiro from 11.00am and 11.30am (Tier 2 exposure site)
  • Food court from 12am to 11.30am (Tier 2 exposure site)
  • 1st Floor Car Park from 8.35am to 9.05am and 10.00pm to 10.30pm (Tier 2 exposure site)

Wednesday 18 August

  • Westpac between 11:30am and 12:15pm (Tier 2 exposure site)

If you have visited a Tier 1 exposure site during the relevant times, you should get tested immediately and quarantine for 14 days.

If you have visited a Tier 2 exposure site during the relevant times, you should get tested immediately and quarantine until a negative result is received.

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously.

We have proactively organised for a deep clean to be undertaken of the entire centre. We have also worked with the retailers involved to swiftly respond to this situation.

Please see below for more information on what we are doing to help keep our community safe.

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.

For further information on exposure sites and what this means for you, we encourage you to visit Case alerts – public exposure sites | Coronavirus Victoria.

Changes to Pacific Werribee in accordance with the Victorian Government issued lockdown – 18 August 2021

The Victorian Government has announced that the lockdown currently in place across Metropolitan Melbourne will be extended by another two weeks (until at least 11:59pm Thursday 2 September).

As has been the case throughout the pandemic period, Pacific Werribee will remain open and trading during this lockdown, serving the essential needs of those that choose to visit us.

This lockdown has resulted in a few changes at Pacific Werribee, with only essential goods and services permitted to trade during this time including:

  • Supermarkets and grocery shops, including all food and liquor stores
  • Restaurants and cafes for delivery and contactless takeaway only
  • Medical Centres for appointments that cannot be undertaken virtually
  • Pharmacies
  • Medicare and/or Centrelink
  • Bank branches
  • Convenience stores and newsagents
  • Post offices
  • Laundry and dry cleaners

The Victorian Government has also announced that a curfew is now in place across metropolitan Melbourne, which will be in place from 9:00pm to 5:00am every night. This curfew means that some of our retailers may reduce or otherwise change their trading hours. Please visit our website to see our retailers’ up to date trading hours.

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only. Details of café and restaurant retailers offering takeaway and food delivery is available here.

While many of our food court retailers may choose to remain open for takeaway and delivery services, we note that our food court seating will temporarily close. Our play areas will also temporarily close.

Furthermore, non-essential retailers who offer a click and collect or online service are permitted to remain open for the purposes of fulfilling these orders only.

We also ask that you please remember to check in should you visit our centre, and at each retailer, by using the Service Victoria QR code app. Signage has been posted throughout the Centre for your convenience.

This is not an exhaustive list of all changes resulting from this lockdown. For further details on what this lockdown means for Victoria, for our centre, and for you, we encourage you to visit https://www.coronavirus.vic.gov.au/.

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face mask
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Pacific Werribee.

We also ask for your continued support in making sure Pacific Werribee continues to be a place of kindness and compassion for all our customers and staff throughout this time.

Community Health and Safety Notice | 12 August 2021  

We wish to advise that DHHS have confirmed that individuals who recently visited stores within Pacific Werribee have now been confirmed to have COVID-19. As a result, COVID-19 exposure sites have been identified at the Centre.  

 Tuesday 3 August  

  • Optus between 10:44am and 11:45am (Tier 2 exposure site) 
  • Big W between 11:00am and 12:00pm (Tier 2 exposure site) 

 Wednesday 4 August 

  • Midas between 12:30pm and 1:30pm (Tier 3 exposure site) 

If you have visited a Tier 2 exposure site during the relevant time, you should urgently get tested and isolate until you receive a negative result. 

If you have visited a Tier 3 exposure site during the relevant time, you should monitor for symptoms. If symptoms develop, you should get tested and isolate until you receive a negative result.  

These retailers are being guided by DHHS in their response to these notifications. 

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously.  Please see below for more information on what we are doing to help keep our community safe.  

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.  

For further information on exposure sites and what this means for you, we encourage you to visit Case alerts – public exposure sites | Coronavirus Victoria. 

Checking in when you visit

Please make sure you check in using the free Service Victoria QR Code app when you enter Pacific Werribee and at each of the stores you visit.

In line with new Victorian Government directives, you may notice one of our friendly Centre team members at one of our entrances, who are there to encourage our community to check in while visiting Pacific Werribee.

We also ask for your continued support in making sure Pacific Werribee continues to be a place of kindness and compassion for all our customers and staff throughout this time.

We thank our community for their ongoing cooperation in wearing masks and using the QR sign-in codes and ask for your continued support during this time.

For more details on the current COVID-19 situation in Victoria, please visit: https://www.coronavirus.vic.gov.au/.

Keeping you safe at Pacific Werribee

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Pacific Werribee. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.
  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.
  • Continuation of our Order and Collect service, allowing you to order from your preferred Pacific Werribee stores and have your order delivered directly to your car. Find out more here.

How you can help

While visiting Pacific Werribee, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Adhere to capacity guidelines – Please adhere to maximum capacity numbers which are outlined at the entrance to selected retailers, the Food Court, Market Room and Kids Play Areas.
  • Using the Service Victoria Check In App –  We encourage you to check in at Pacific Werribee, as well as any retailers you visit, next time you are at the Centre by using the Service Victoria app to scan the QR codes available to you.
  • Plan your visit – due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.

We ask for your support in ensuring Pacific Werribee continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit DHHS’s website by click here

With all that said, we remain open for business and sincerely look forward to seeing you at Pacific Werribee.

Mandatory Face Masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Pacific Werribee.

Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.

We have implemented a number of measures to assist us and our community in adhering to this directive, including:

  • All centre staff and contractors will be required to wear face masks while at work, unless they have a valid reason not to.
  • Signage that clearly reminds our community they must adhere to the government mandate and not enter the Centre without a face mask unless they are exempt.
  • Close work with local police in monitoring our community’s adherence to this directive, generally reminding our community of this new directive and asking those that aren’t wearing face masks, without a valid reason, to leave the centre.

As always, we are closely monitoring public health updates and are prepared to act quickly should the advice change. Once again, the health and safety of our community is our overriding priority.

Centre Trading Hours

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Pacific Werribee trading hours are as follows:

Monday: 9:00am – 5:30pm

Tuesday: 9:00am – 5:30pm

Wednesday: 9:00am – 5:30pm

Thursday: 9:00am – 9:00pm

Friday: 9:00am – 9:00pm

Saturday: 9:00am – 5:30pm

Sunday: 10:00am – 5:00pm

Planning your visit

As part of the Stage 4 restrictions, you can only travel up to 5km from your home to shop for necessary goods and services. Please keep this in mind if you are planning on visiting Pacific Werribee for your essential needs. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.

If you’re planning on visiting Pacific Werribee it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:

  1. Avoid visiting the Centre at peak times
  2. Check store trading hours and individual conditions of entry in advance
  3. Pre-book health and other appointments
  4. Wear a face mask
  5. Most importantly, if you are feeling unwell or are awaiting test results, stay at home.

To find out more, click here.