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Customer Service Desk

The Customer Service Desks are situated in Centre Court opposite Kmart.  Our friendly staff will assist you with a range of services including lost and found, Kiddy Cruiser hire,  wheelchair and motorised scooter hire, gift card purchase and taxi bookings.

Gift Cards

Gift Cards are available from the Customer Service Desk and Centre Management, and can be purchased in any denomination starting from $20 using cash, Eftpos, Visa & Mastercard. Gift Cards are $1.50 to purchase and are valid for 1 year from the date of purchase. Individual store terms and conditions apply.
Do you already have a Gift Card? You can check the balance for your card, by logging in here.

Mobility Equipment

Free hire of manual wheelchairs and motorised scooters is available at the Customer Service Desk and Centre Management.  Booking in advance is advisable by phoning 03 9749 5111.

Parent & Child Facilities

Comfortable Parents Rooms are situated adjacent to both Food Courts  and in the new Target Mall next to Famous Footwear for customer convenience.  Parents Rooms provide private feeding areas, changing stations, microwave ovens, separate toilet area and nappy disposal units.

Kids Safe – Because Kids Don’t Come with a GPS


Collect a free Wristband for your child at the Customer Service Desk. Write your contact details on the wristband and in the event that your child becomes lost, you can be contacted and reunited quickly.

For more information visit the Customer Service Desk upon arrival and speak to our friendly staff. Alternatively you can contact us on 9749 5111.

Kiddie Cruisers

Kiddie Cruisers are available for hire at a small fee from the Customer Service Desk opposite Kmart.

Single – $5 for first hour (minimum charge) and $2.50 for every additional half hour
Double – $7.50 first hour (minimum charge) and $2.50 per additional half hour.

A valid driver’s licence is required to hire a Kiddy Cruiser.

Car Parking

Over 5,000 car parking spaces including undercover parking, disabled and parents with prams parking located adjacent to each entry.

Bus Services

Routes 161, 166, 167, 170, 181 servicing Werribee, Wyndham Vale, Hoppers Crossing and Tarneit operate from the Pacific Werribee bus interchange located outside the Racecourse Entrance (NAB).   Routes 166/167 operate every 20 minutes from Hoppers Crossing Station, while Route 170 operates every 20 minutes from Werribee and Tarneit stations.  Most Route 498 trips from Laverton and Point Cook continue on to Pacific Werribee via Hoppers Crossing.  Bus timetables are available from the Customer Service Desk and Centre Management.


ATMs are situated at all centre entries. For specific locations, refer to the Centre Directory map.