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Customer Service Desk

The Customer Service Desk is situated in the Centre Court opposite Kmart.  Our friendly staff will assist you with a range of services including lost and found, Kiddy Cruiser hire, public telephone card purchase, wheelchair and motorised scooter hire, gift voucher purchase and taxi bookings.

Gift Cards

Gift Cards are available from the Customer Service Desk and Centre Management, and can be purchased in any denomination starting from $20 using cash, Eftpos, Visa & Mastercard. Gift Cards are $1.50 to purchase and are valid for 1 year from the date of purchase. Individual store terms and conditions apply. Do you already have a gift card? You can check the balance for your card, by logging in here.

Mobility Equipment

Free hire of manual wheelchairs and motorised scooters is available at the Customer Service Desk and Centre Management.  Booking in advance is advisable by phoning 03 9749 5111.

Parent & Child Facilities

Comfortable Parents Rooms are situated adjacent to both Food Courts for customer convenience.  Parents Rooms provide private feeding areas, changing stations, microwave ovens, separate toilet area and nappy disposal units.

Kiddie Cruisers

Kiddie Cruisers are available for hire at a small fee from the Customer Service Desk situated opposite Kmart.

Single – $5 for first hour (minimum charge) and $2.50 for every additional half hour
Double – $7.50 first hour (minimum charge) and $2.50 per additional half hour.

A valid driver’s licence is required to hire a Kiddy Cruiser.

Public Telephones

Public telephones are situated at the main entry foyers and adjacent to both Food Courts.

Car Parking

Over 3,500 car parking spaces including undercover parking, disabled and parents with prams parking located adjacent to each entry.

Bus Services

Routes 161, 166, 167, 170, 181 servicing Werribee, Wyndham Vale, Hoppers Crossing and Tarneit operate from the Pacific Werribee bus interchange located outside the Racecourse Entrance (NAB).   Routes 166/167 operate every 20 minutes from Hoppers Crossing Station, while Route 170 operates every 20 minutes from Werribee and Tarneit stations.  Most Route 498 trips from Laverton and Point Cook continue on to Pacific Werribee via Hoppers Crossing.  Bus timetables are available from the Customer Service Desk and Centre Management.


ATMs are situated at all centre entries. For specific locations, refer to the Centre Directory map.